Hotel General Policy

Check in

  • 3:00pm

Check out

  • 11:00am
Availability of rooms cannot be guaranteed before 3pm. An early check-in fee or late departure fee may be applied. Special requests and room location preferences are subject to availability and cannot be guaranteed.

24 Hour Cancellation Policy

The Los Gatos Lodge has a 24-hour cancellation policy. Your booking must be canceled by 3pm local hotel time at least one day prior to your scheduled arrival date. You must receive a cancelation number and/or email confirmation to ensure your reservation was successfully canceled. Penalty of 1 night’s room and tax will be charged for any “no show” reservations.

Guarantee Policy

Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled, and you will not be entitled to a refund. Your reservation will not be honored if the credit card used to guarantee the reservation is declined on the day of arrival.

Smoking

All rooms at the Los Gatos Lodge are non-smoking. Smoking is permitted in outdoor public areas or 25ft from any building. A $200 violation fee will be applied to your bill if you smoke in your room.

Free Wi-Fi Access

Los Gatos Lodge offers complimentary Wi-Fi access. A password is not needed to join the network. To obtain a connection search for Los Gatos Lodge Wi-Fi select Wi-Fi open browser; accept the Terms & Conditions; you are now connected. Please note that this is an unsecured connection. Use caution when using an open network.

Pet Policy

There is a $35 fee per night for a maximum of 2 pets not exceeding 45Lbs each. You may not leave pets unattended in the guest room. Pets are only allowed in designated pet friendly rooms, there is a $50.00 per night violation fee if a pet is reported in a non-pet friendly room. We reserve the right to remove a dog that is left unattended in the room if noise complaints are received. Los Gatos Lodge offers a limited number of pet friendly rooms, please notify the hotel if you will be traveling with a pet.

Debit/Credit Card Users:

All guest are required to present a valid credit card and photo identification upon check-in. Prepaid cards or Temporary cards will not be accepted. We authorize your card for the full amount of your stay plus an additional 20% hold for incidentals. The issuing bank may take up to 7 business days to release the unused funds.